Emergency Contacts

In an emergency or if someone is in immediate danger, always call 999.

 

Power cut: Call 105. Website: https://www.powercut105.com/

BT phone line issues: Website: https://downdetector.co.uk/status/bt-british-telecom/

Gas leak: Call 0800 111 999. Website: https://www.wwutilities.co.uk/services/smell-gas/

Welsh Water: Call 0800 052 0130 (Water emergencies) or 0800 085 3968 (Sewer emergencies). Website: https://contact.dwrcymru.com/

Severn Trent Water: Call 0800 783 4444. Website: https://www.stwater.co.uk/in-my-area/check-my-area/

Report a tree down, flooded road or highway obstruction - BBLP : 01432 261800

Flood alerts: Floodline 0345 988 1188.

Sign up to get Flood Warnings from gov.uk by phone, email or text message https://www.gov.uk/sign-up-for-flood-warnings. If you live by a river or stream, keep a watch on current and expected water levels by clicking the following link which allows you to see the actual water levels at different locations in the county. https://check-for-flooding.service.gov.uk/river-and-sea-levels

More information and advice can be found here: https://www.herefordshire.gov.uk/storm/

 

Community Hub Support Group: Call 01989 770916

Herefordshire Council Talk Community: Call 01432 260027

Ross Good Neighbours: Call 01763 802046

Age Concern: Call 01989 567165 or 01989 763887

 

Finally, some tips from Western Power on how you can prepare in case of a power cut:

• 1. Keep our telephone number handy or save it in your mobile phone (105 or 0800 6783 105) so that you can report a power cut or call for information and advice.
• 2. Keep a battery/solar charger handy so that you can recharge your smart phone or tablet and follow updates on social media, our online power cut map or Power Cut Reporter app.
• 3. Keep your freezer shut – depending on the type of freezer you have, the contents could stay frozen for up to 12 hours.
• 4. Check that you have a phone available that will work in a power cut – digital or cordless ones may not work.
• 5. Have things like a torch or lantern ready (it is best not to use candles or paraffin lights).
• 6. Protect sensitive electrical equipment such as computers with a surge protector plug.
• 7. If you have a mains-operated stair lift, check to see if there is a manual release handle that can be used to return it safely to ground level if it stops working.

 

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